Shipping & Returns

Please make sure to review all policies before contacting us and starting on your project.

Refunds

You must return defective merchandise to us with a piece of tape indicating the flaw’s location.
We do not accept returns or give any refunds on discontinued items or merchandise that is more than 29 days old.
Full refunds are honored if placed within 48 hours of initial deposit.
We do not and can not sell blank apparel, all orders placed with us must be embellished.
You must make all claims for shortages or damages within 72 hours of receiving decorated merchandise.
Without a valid return authorization number, our warehouse will not accept returns.
Please include a copy of your invoice to ensure we can issue you a proper credit within two weeks.
All returned or refused shipments of blank apparel are subject to a 30% or $30 (whichever is greater) restocking charge, in addition to both outbound and return freight costs.
Graphic design and office hours service charges are billed at $100/hr and may apply to projects that required services such as but not limited to, consultations, graphic design, mockup creations, or meetings.
By making a deposit you are accepting our quote and entering a purchase agreement to the terms and conditions as outlined by our policies.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-14 of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged by our printing process. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 900 E 1st street, #100, Los Angeles, CA, 90012.

Printing

1. Exact quantities are not guaranteed. Our overall spoilage rate is typically less than 2% per job, but Screen Printing and Embroidery is not a perfect process. If an exact quantity is needed, please let your account manager know before approving your Order so that we can better accommodate your needs.

2. Full payment and approval are required before any order can be put into print production.

3. Print production turnaround time is 14 business days. Countdown starts after garments are received, and artwork is approved. We do have Rush Services for tight deadlines, subject to availability. Please let us know if Rush Services are required before approving your Order.